Our commitment and approach to maintaining accessible products and services

Triodos Bank is committed to:

  • ensuring that there are no barriers to customers with accessibility needs from accessing our products and services.

  • providing a website that is accessible to all our customers; we are working hard to make sure that this website is accessible and usable by people of all abilities. We aim to ensure that all information on the website will achieve at least "Level A" conformance to the Web Content Accessibility Guidelines (WCAG) 2.0.

  • including accessibility when we procure third-party systems or upgrades to existing systems.

Accessibility features of our website

Screen readers

Visitors using screen readers and other assistive technology users can navigate key pages of the site by heading structure, being able to access top level elements (<h1>), next level elements (<h2>), third level elements (<h3>).

Form fields

When required, forms on our website will provide a descriptive form field label that will allow users to know what information to enter in a form field. Where a series of form fields relate to similar information, the context of the form fields will be included in the field description.


We applied Javascript to improve usability of the site and make the site more visually attractive. We decided not to use Flash. For all instances where Javascript was applied, alternatives are available so that people without javascript (and readers) are able to access the functionality provided.


All images on the site are accompanied by an alt-text tag that identifies the image or its function.


All pre-recorded videos hosted in the site, our social media channels or YouTube will have a text alternative.