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GRI content index

Triodos Bank applies the GRI G3.1 guidelines on an A+ level. (impact statistic)

Triodos Bank used the Global Reporting Initiative’s third generation (GRI 3.1) guidelines (as published in 2006 and updated in 2011) for the sixth time in the preparation of the 2013 Annual Report. For the fifth time we used the GRI Financial Sector Supplements that have been updated in 2008.

Triodos Bank uses these guidelines to try and ensure a high degree of comparability between its report and those of other companies that use them. The bank’s ambition is to do this at A+ level. This has been checked and confirmed by the GRI. Triodos Bank started to align its reporting with the fourth generation of GRI guidelines in the 2013 Annual Report, and will implement them in full in the 2014 Annual Report.

Standard Disclosures Part I: Profile Disclosures

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Application Level A+

 

Assured by KMPG and KMPG Sustainabilty
(see verification declaration and auditors report)

 

 

 

 

 

 

 

1. Strategy and Analysis

 

 

 

 

 

 

 

Profile
Disclosure

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for
omission

Explanation

 

 

 

 

 

 

 

1.1

Statement from the most senior decision-maker of the organization.

Fully

Executive Board report

 

 

 

1.2

Description of key impacts, risks, and opportunities.

Fully

Executive Board report

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Organizational Profile

 

 

 

 

 

 

 

Profile
Disclosure

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for
omission

Explanation

 

 

 

 

 

 

 

2.1

Name of the organization.

Fully

Triodos Bank N.V.

 

 

 

2.2

Primary brands, products, and/or services.

Fully

Executive Board report

 

 

 

2.3

Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.

Fully

Triodos Group structure 2013

 

 

 

2.4

Location of organization's headquarters.

Fully

Addresses

 

 

 

2.5

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

Fully

Addresses

 

 

 

2.6

Nature of ownership and legal form.

Fully

Annual Report 2013

 

 

 

 

 

Corporate Governance

 

 

 

2.7

Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).

Fully

Segment reporting

 

 

 

 

 

Lending by sector

 

 

 

2.8

Scale of the reporting organization.

Fully

Key figures

 

 

 

2.9

Significant changes during the reporting period regarding size, structure, or ownership.

Fully

There have been no significant changes during the reporting period regarding size, structure or ownership

 

 

 

2.10

Awards received in the reporting period.

Fully

Triodos Bank won the Customer Centrix DNA Award. Triodos Sustainable Equity Fund won the ‘Groene Stier’, award for the best sustainable investment fund. Triodos Bank won Best Social Impact Investor at Investment Week’s Environment, Ethical, Social & Governance (ESG) Awards. Triodos Bank’s commitment to sustainable commuting was recognised at the TravelWest 2013 awards. Triodos won the ‘most dramatic modal shift award’. Triodos Bank won UK Ethical Bank of the Year at the 2013 Acquisition International Finance Awards.
ECO-SÍ 2013, which recognizes our work for the organic culture. ECO-SÍ is a Catalonian ecological fair. Triodos Bank Spain won a prize from COCEMFE Valencia, for its support to the social sector of people with disabilities. Triodos Bank won three prices during the ‘Fund Awards Belgium 2013’:

  • the Triodos Sustainable Pioneer Fund (*) won the ‘Prijs De Standaard-La Libre Belgique’ for the best sustainable fund’.
  • Triodos Bank itself won the ‘Prijs De Standaard-La Libre Belgique for the best set of sustainable funds’.
  • The Triodos Sustainable Mixed Fund (*) won the ‘Beste Mixfonds EUR Neutraal’ price.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Report Parameters

 

 

 

 

 

 

 

Profile
Disclosure

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for
omission

Explanation

 

 

 

 

 

 

 

3.1

Reporting period (e.g., fiscal/calendar year) for information provided.

Fully

About this report

 

 

 

3.2

Date of most recent previous report (if any).

Fully

About this report

 

 

 

3.3

Reporting cycle (annual, biennial, etc.)

Fully

About this report

 

 

 

3.4

Contact point for questions regarding the report or its contents.

Fully

Production/addresses

 

 

 

3.5

Process for defining report content.

Fully

About this report

 

 

 

 

 

 

Stakeholder dialogue

 

 

 

 

 

 

This specific process for the stakeholder dialogue matches the process for defining report content.

 

 

 

3.6

Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.

Fully

About this report

 

 

 

 

 

Triodos Group structure 2013

 

 

 

3.7

State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).

Fully

About this report

 

 

 

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

Fully

Triodos Group structure 2013

 

 

 

3.9

Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.

Fully

Notes to the consolidated financial statements

 

 

 

 

 

Notes to the company's financial statements

 

 

 

 

 

Co-worker report

 

 

 

 

 

Environmental report

 

 

 

3.10

Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).

Fully

Key figures

 

 

 

3.11

Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.

Fully

There are no relevant changes from the previous reporting period

 

 

 

3.12

Table identifying the location of the Standard Disclosures in the report.

Fully

This GRI Content Index will be shown in our online report

 

 

 

3.13

Policy and current practice with regard to seeking external assurance for the report.

Fully

Auditor’s report

 

 

 

 

 

Verifier’s declaration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Governance, Commitments, and Engagement

 

 

 

 

 

 

 

Profile
Disclosure

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for
omission

Explanation

 

 

 

 

 

 

 

4.1

Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.

Fully

Supervisory Board report

 

 

 

4.2

Indicate whether the Chair of the highest governance body is also an executive officer.

Fully

Supervisory Board report

 

 

 

4.3

For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members.

Fully

Triodos Bank is a company with a Board of Management and a Supervisory Board

 

 

 

 

 

 

see Supervisory Board report

 

4.4

Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Fully

SAAT report

 

 

 

 

 

 

SAAT report: Activities of the Board of SAAT

 

 

 

 

 

 

Co-worker report: Works councils

 

 

 

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).

Fully

Co-worker report

 

 

 

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided.

Fully

Board of SAAT report

 

 

 

 

 

Supervisory Board Principles (PDF)

 

 

 

4.7

Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity.

Fully

Supervisory Board Principles (Annex A: profile of the membership and compositon of the supervisory board) (PDF)

 

 

 

 

 

Corporate Governance: Internal Governance

 

 

 

 

 

 

Executive Board report: Co-workers

 

 

 

 

 

 

Supervisory Board report: Internal organisation

 

 

 

4.8

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.

Fully

Sustainable Banking

 

 

 

 

 

Environmental report: Environmental policy

 

 

 

 

 

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Triodos Bank Lending Criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

4.9

Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Fully

Supervisory Board report

 

 

 

 

 

Supervisory Board Principles (PDF)

 

 

 

4.10

Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.

Fully

Supervisory Board report

 

 

 

 

 

Corporate Governance

 

 

 

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organization.

Fully

Risk management

 

 

 

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

Fully

Corporate Governance

 

 

 

 

 

Stakeholder dialogue

 

 

 

 

 

Overview networks and partners

 

 

 

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.

Fully

Overview networks and partners

 

 

 

4.14

List of stakeholder groups engaged by the organization.

Fully

Stakeholder dialogue

 

 

 

4.15

Basis for identification and selection of stakeholders with whom to engage.

Fully

Stakeholder dialogue

 

 

 

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Fully

Stakeholder dialogue

 

 

 

 

 

Co-worker report

 

 

 

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

Fully

Stakeholder dialogue

 

 

 

Standard Disclosures Part II: Disclosures on Management Approach (DMAs)

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G3.1 FSSS DMAs

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

DMA PS

Disclosure on Management Approach PS

 

 

 

 

 

 

Aspects

Product Portfolio

Fully

Executive Board report

 

 

 

 

FS1

Policies with specific environmental and social components applied to business lines.

Fully

All our products and services are designed to be sustainable.

 

 

 

 

 

 

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

Triodos Bank's Lending and Investment Criteria

 

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

 

 

Sustainable Banking

 

 

 

 

FS2

Procedures for assessing and screening environmental and social risks in business lines.

Fully

Triodos Bank's Lending and Investment Criteria

 

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

 

 

Environmental report

 

 

 

 

FS3

Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions.

Fully

Risk management

 

 

 

 

 

 

Environmental report: Outsourcing and procurement

 

 

 

 

 

 

Triodos Bank's Lending and Investment Criteria

 

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

FS4

Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines.

Fully

Co-workers report

 

 

 

 

FS5

Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.

Fully

Stakeholder dialogue

 

 

 

 

 

 

Our engagements efforts

 

 

 

 

 

Audits

Fully

Executive Board report

 

 

 

 

 

Risk management

 

 

 

 

Active Ownership

Fully

Corporate Governance

 

 

 

 

 

 

Our engagements efforts

 

 

 

 

 

 

 

 

 

 

 

 

DMA EC

Disclosure on Management Approach EC

 

 

 

 

 

 

Aspects

Economic performanceCOMM

Fully

Executive Board report

 

 

 

 

 

Market presence

Fully

Executive Board report

 

 

 

 

 

 

Segment reporting

 

 

 

 

 

Indirect economic impacts

Fully

Executive Board report

 

 

 

 

 

 

Our impact on Microfinance

 

 

 

 

 

 

Our impact on Energy and Climate

 

 

 

 

 

 

Our impact on Arts and Culture

 

 

 

 

 

 

 

Our impact on Organic Food and Farming

 

 

 

 

 

 

 

 

 

 

 

 

DMA EN

Disclosure on Management Approach EN

 

 

 

 

 

 

Aspects

Materials

Fully

Environmental report

 

 

 

 

 

Energy

Fully

Environmental report

 

 

 

 

 

Water

Not

Environmental report

 

Not material

In Triodos Bank offices the only use of water is sanitary. As the water percentage is so small that its impact is irrelevant with respect to CO2 emissions, Triodos Bank does not measure water withdrawal. Nonetheless, Triodos Bank monitors the process very closely so it uses water as sparingly as possible.

 

 

Biodiversity

Not

Environmental report

 

Not material

Triodos Bank's branches are exclusively located in urban area's.

 

 

Emissions, effluents and waste

Fully

Environmental report

 

 

 

 

 

Products and services

Fully

Environmental report

 

 

 

 

 

Compliance

Fully

Environmental report

 

 

 

 

 

Transport

Fully

Environmental report

 

 

 

 

 

Overall

Fully

Environmental report

 

 

 

 

 

 

 

 

 

 

 

 

DMA LA

Disclosure on Management Approach LA

 

 

 

 

 

 

Aspects

Employment

Fully

Co-worker report

 

 

 

 

 

 

Employee Benefits

 

 

 

 

 

Labor/management relations

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

Co-worker report

 

 

 

 

 

Occupational health and safetyCOMM

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

Co-worker report

 

 

 

 

 

Training and education

Fully

Co-worker report

 

 

 

 

 

Diversity and equal opportunity

Fully

Co-worker report

 

 

 

 

 

 

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Equal remuneration for women and men

Fully

Co-worker report

 

 

 

 

 

 

 

 

 

 

 

 

DMA HR

Disclosure on Management Approach HR

 

 

 

 

 

 

Aspects

Investment and procurement practices

Fully

Environmental report

 

 

 

 

 

 

How we invest

 

 

 

 

 

Non-discrimination

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Freedom of association and collective bargaining

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Child labor

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Prevention of forced and compulsory labor

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Security practices

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Indigenous rights

Fully

Human Rights position paper (PDF)

 

 

 

 

 

Assessment

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Remediation

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

 

 

 

 

 

 

DMA SO

Disclosure on Management Approach SO

 

 

 

 

 

 

Aspects

Local communities

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Corruption

Fully

Triodos Bank Investment Criteria

 

 

 

 

 

 

 

How we invest

 

 

 

 

 

Public policy

Fully

Executive Board report

 

 

 

 

 

Anti-competitive behavior

Fully

Executive Board report

 

 

 

 

 

Compliance

Fully

Corporate Governance report

 

 

 

 

 

 

 

 

 

 

 

 

DMA PR

Disclosure on Management Approach PR

 

 

 

 

 

 

Aspects

Customer health and safety

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

Corporate Governance report

 

 

 

 

 

Product and service labelling

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

FS15

Policies for the fair design and sale of financial products and services.

Fully

Corporate Governance; Customer Focus

 

 

 

 

 

Marketing communications

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

Customer privacy

Fully

Triodos Bank Business Principles (PDF)

 

 

 

 

 

 

Corporate Governance report

 

 

 

 

 

Compliance

Fully

Corporate Governance report

 

 

 

 

Standard Disclosures Part III: Performance Indicators

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Product and Service Impact

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Product portfolio

FS6

Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.

Fully

Annual Accounts: Segment reporting

 

 

 

 

FS7

Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.

Fully

All our products and services are designed to deliver a specific social/environmental impact.

 

 

 

 

 

Key figures

 

 

 

 

FS8

Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.

Fully

All our products and services are designed to deliver a specific social/environmental impact.

 

 

 

 

 

Key figures

 

 

 

 

Audit

FS9

Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.

Fully

All our products and services are designed to be sustainable. The regular audit principle is applicable, see

 

 

 

 

 

Executive Board report

 

 

 

 

 

Risk Management

 

 

 

 

Active ownership

FS10

Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues.

Fully

Interaction on environmental and social issues are relevant to all of the companies we engage with. This is direct in dealing with organisations we finance and suppliers and managed through our Research department in relation to some investment funds, see the section of the website on our engagement activities:

 

 

 

 

 

Active engagement

 

 

 

 

FS11

Percentage of assets subject to positive and negative environmental or social screening.

Fully

All our assets are subject to screening on positive and negative sustainability criteria. See our

 

 

 

 

 

Lending and Investment criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

FS12

Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.

Fully

Proxy voting policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Economic

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Economic performance

EC1COMM

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Fully

Annual Accounts 2013: consolidated financial statement

 

 

 

 

 

 

 

Stakeholder dialogue

 

 

 

 

EC2

Financial implications and other risks and opportunities for the organization's activities due to climate change.

Fully

Executive Board report

 

 

 

 

 

Triodos Investment Management report

 

 

 

 

 

Lending by sector

 

 

 

 

EC3

Coverage of the organization's defined benefit plan obligations.

Fully

Pension expenses and policy

 

 

 

 

EC4

Significant financial assistance received from government.

Fully

Triodos Bank does not receive government funding

 

 

 

 

Market presence

EC5

Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.

Not

 

 

Not applicable

All branches pay salaries above the minimum wage; Triodos Bank does not have any branches in developing countries

 

EC6

Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.

Partially

Environmental report: Outsourcing or Procurement

The percentage of the procurement budget that is spent on suppliers locally

Not material

Our goal to source as many suppliers and supplies locally is made explicit in all our branches. So while every effort is made to source locally, we don't measure this proportion.

 

EC7

Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.

Not

 

 

Not applicable

Triodos Bank only recruits in countries in which it has branches

 

Indirect economic impacts

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.

Not

 

 

Not applicable

Triodos Bank does not perform any work free of charge

 

EC9

Understanding and describing significant indirect economic impacts, including the extent of impacts.

Fully

Executive Board report

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Environmental

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Materials

EN1

Materials used by weight or volume.

Fully

Environmental report: Environmental key figures

 

 

 

 

EN2

Percentage of materials used that are recycled input materials.

Fully

For Triodos Bank paper is the main material used in its activities. All paper used is 100% recycled and has the FSC logo.

 

 

 

 

Energy

EN3

Direct energy consumption by primary energy source.

Partially

Environmental report: Energy consumption

Triodos Bank does not report on the separate numbers about energy consumption.

Not available

Triodos Bank does not report on the separate numbers about energy consumption. Due to our services our direct and indirect energy consumption is often mixed. Triodos Bank does report on the general energy consumption numbers in the Environmental report. (Environmental key figures) Triodos will search for the possiblities to adjust its data collection and will be able to report on the separate direct and indirect energy consumption numbers in 2015.

2015

 

 

Environmental key figures

 

 

 

 

 

 

 

 

 

 

EN4

Indirect energy consumption by primary source.

Partially

Environmental report: Energy consumption

Triodos Bank does not report on the separate numbers about energy consumption.

Not available

Triodos Bank does not report on the separate numbers about energy consumption. Due to our services our direct and indirect energy consumption is often mixed. Triodos Bank does report on the general energy consumption numbers in the Environmental report. (Environmental key figures) Triodos will search for the possiblities to adjust its data collection and will be able to report on the separate direct and indirect energy consumption numbers in 2015.

2015

 

Environmental key figures

 

 

EN5

Energy saved due to conservation and efficiency improvements.

Fully

Environmental report: Climate neutral operations

 

 

 

 

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

Fully

Executive Board report

 

 

 

 

 

Themepage Energy and Climate

 

 

 

 

 

Triodos Investment Management report

 

 

 

 

 

Lending by sector

 

 

 

 

EN7

Initiatives to reduce indirect energy consumption and reductions achieved.

Fully

Environmental report

 

 

 

 

Water

EN8

Total water withdrawal by source.

Not

 

 

Not material

Environmental report

 

In Triodos Bank offices the only use of water is sanitary. As the water percentage is so small that its impact is irrelevant with respect to CO2 emissions, Triodos Bank does not measure water withdrawal. Nonetheless, Triodos Bank monitors the process very closely so it uses water as sparingly as possible.

 

EN9

Water sources significantly affected by withdrawal of water.

Not

 

 

Not applicable

Triodos Bank's water consumption is exclusively for office use.

 

EN10

Percentage and total volume of water recycled and reused.

Not

 

 

Not material

Environmental report

 

 

 

 

 

While the water that we use is only used for sanitary use and most of the water is from greywater systems, Triodos Bank doesn't actively measure the percentage of water recycled.

 

Biodiversity

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Not

 

 

Not material

Triodos Bank's branches are exclusively located in urban areas.

 

EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

Not

 

 

Not material

Triodos Bank's branches are exclusively located in urban areas.

 

EN13

Habitats protected or restored.

Not

 

 

Not material

Triodos Bank's branches are exclusively located in urban areas.

 

EN14

Strategies, current actions, and future plans for managing impacts on biodiversity.

Not

 

 

Not material

 

 

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

Not

 

 

Not material

Triodos Bank's branches are exclusively located in urban areas.

 

Emissions, effluents and waste

EN16COMM

Total direct and indirect greenhouse gas emissions by weight.

Fully

Environmental report: Emission of CO2

 

 

 

 

EN17

Other relevant indirect greenhouse gas emissions by weight.

Fully

Environmental report: Emission of CO2

 

 

 

 

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved.

Fully

Environmental report: Emission of CO2

 

 

 

 

EN19

Emissions of ozone-depleting substances by weight.

Fully

Triodos Bank's activities don't involve emissions of ozone-depleting substances

 

 

 

 

EN20

NOx, SOx, and other significant air emissions by type and weight.

Fully

Triodos Bank's activities don't involve NOx, SOx and other significant air emissions

 

 

 

 

EN21

Total water discharge by quality and destination.

Not

 

 

Not applicable

Triodos Bank's activities don't involve water discharge

 

EN22COMM

Total weight of waste by type and disposal method.

Not

 

 

Not material

Environmental report: Waste.

 

 

 

Triodos Bank actively monitors the waste collection process and collects glass, paper, food and garden waste separately. As this is only related to office use, the waste percentage is so small that its impact is irrelevant to CO2 emissions. For that reason Triodos Bank does not report on waste collection.

 

EN23

Total number and volume of significant spills.

Not

 

 

Not applicable

Triodos Bank's activities don't involve the use of oil, chemicals and fuels.

 

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.

Not

 

 

Not applicable

Triodos Bank's activities don't involve the use of hazardous waste

 

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.

Not

 

 

Not applicable

Triodos Bank's activities don't involve water discharge

 

Products and services

EN26

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Fully

Environmental report

 

 

 

 

EN27

Percentage of products sold and their packaging materials that are reclaimed by category.

Not

 

 

Not applicable

Triodos Bank's activities don't include reclaimed packaging.

 

Compliance

EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

Fully

There were no fines or sanctions in 2013

 

 

 

 

Transport

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.

Fully

Environmental report: Environmental key figures

 

 

 

 

 

Travel

 

 

 

 

 

Emission of CO2

 

 

 

 

Overall

EN30

Total environmental protection expenditures and investments by type.

Fully

Environmental report: Emission of CO2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social: Labor Practices and Decent Work

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Employment

LA1

Total workforce by employment type, employment contract, and region, broken down by gender.

Not

 

 

Not available

Triodos Bank monitors its workforce closely, but does not report on the details of this percentage. We intended to report on employment type, employment contract and gender in 2014, but this has not been implemented yet. We now intend to in 2015.

2015

LA2

Total number and rate of new employee hires and employee turnover by age group, gender, and region.

Partially

Co-worker report

Rate of employee turnover by age group and gender

Not material

Triodos Bank monitors its attrition rate closely but does not report on the details of this percentage. We now intend to in 2015.

2015

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.

Not

 

 

Not applicable

Terms and conditions of employment are the same for all co-workers in line with national legislation.

 

LA15

Return to work and retention rates after parental leave, by gender.

Not

 

 

Not available

Triodos Bank monitors 'return to work and retention', but does not report on the details of this percentage. We intend to report on the details as well in 2015.

2015

Labor/management relations

LA4

Percentage of employees covered by collective bargaining agreements.

Not

 

 

Not available

Triodos Bank only has offices in European countries. In the countries where collective bargaining agreements are present, Triodos Bank follows these. Although Triodos Bank monitors closely it's compliance to labour rights, it does not monitor the percentage of employees covered by collective bargaining agreements. We intended to report on this in 2014, but this has not been implemented yet. We now intend to in 2015.

2015

LA5

Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.

Not

 

 

Not applicable

Organisational changes have minimum impact due to the size of the organisation.

 

Occupational health and safety

LA6

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.

Not

 

 

Not material

Almost all of Triodos Bank offices have a Health and Safety committee present in their office. Triodos Bank does not measure the percentage of co-workers represented in health and safety programmes.

 

LA7

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender.

Partially

Co-worker report

 

Not material

Triodos Bank only reports on the
absenteeism rates. The other
items are
not material.

 

LA8

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

Partially

Co-worker report

Programs and education on risk control programs

Not material

Due to the nature of the activities of Triodos Bank the risk for serious diseases is very low and risk control programmes not applicable. Information on sick leave and absenteeism can be found in our co-worker report.

 

LA9

Health and safety topics covered in formal agreements with trade unions.

Not

 

 

Not applicable

Triodos Bank adheres to the general agreements with the unions.

 

Training and education

LA10

Average hours of training per year per employee by gender, and by employee category.

Not

 

 

Not material

Co-worker report.

 

 

 

Triodos Bank reports on training expenses per co-worker per year

 

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

Fully

Co-worker report

 

 

 

 

LA12

Percentage of employees receiving regular performance and career development reviews, by gender.

Fully

Career and Development

 

 

 

 

Diversity and equal opportunity

LA13

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.

Partially

Biographies Executive Board

% of employees separated by gender, minority groups and age groups.

Not available

Triodos Bank does not report on the % of employees separated by gender, minority groups and age groups. We intend to report on this 2015.

2015

 

 

Supervisory Board and Stichting Aandeelhouderskantoor Triodos Bank (SAAT)

 

 

 

 

Equal remuneration for women and men

LA14

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.

Not

 

 

Not applicable

Triodos Bank applies the same salary scales for men and for women.

 

 

 

 

 

 

 

 

 

Social: Human Rights

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Diversity and equal opportunity

HR1COMM

Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.

Fully

Our Investment Criteria apply to all our investments.

 

 

 

 

 

See our investment strategy

 

 

 

 

 

and our Human Rights position paper (PDF)

 

 

 

 

HR2

Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.

Fully

Environmental report: Outsourcing and Procurement

 

 

 

 

 

Triodos Bank's Lending and Investment Criteria: Triodos Bank Lending Criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

Partially

Co-workers report

Total number of hours on co-worker training on human rights

Not material

Respecting human rights is one of Triodos Bank's core business principles. The values of the organisation are adressed on numerous occassions. Triodos Bank does not actively measure the number of hours of training but reports on the average training expenses per co-worker

 

 

 

Business Principles

 

Non-discrimination

HR4

Total number of incidents of discrimination and actions taken.

Fully

No incidents on discrimination have taken place

 

 

 

 

Freedom of association and collective bargaining

HR5

Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.

Fully

Triodos Business Principles (PDF)

 

 

 

 

 

Lending and Investment Criteria: Triodos Bank Lending Criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

Child labor

HR6

Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.

Fully

Triodos Business Principles

 

 

 

 

 

Lending and Investment Criteria: Triodos Bank Lending Criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

Prevention of forced and compulsory labor

HR7

Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.

Fully

Triodos Business Principles

 

 

 

 

 

Lending and Investment Criteria: Triodos Bank Lending Criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

Security practices

HR8

Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.

Not

 

 

Not applicable

Triodos Bank has no activities in high risk areas.

 

Indigenous rights

HR9

Total number of incidents of violations involving rights of indigenous people and actions taken.

Not

 

 

Not applicable

Triodos Bank has no activities in high risk areas.

 

Assessment

HR10

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.

Not

 

 

Not applicable

Triodos Bank has no activities in high risk areas.

 

Remediation

HR11

"Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms."

Not

 

 

Not applicable

Triodos Bank has no activities in high risk areas.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social: Society

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for Omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Local communities

SO1 (FSSS)

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Fully

Executive Board report

 

 

 

 

 

Impact report

 

 

 

 

SO1 (G3.1)

Percentage of operations with implemented local community engagement, impact assessments, and development programs.

Fully

Executive Board report

 

 

 

 

 

Impact report

 

 

 

 

FS13

Access points in low-populated or economically disadvantaged areas by type.

Fully

Triodos Bank has offices in Europe and a limited branch network in Spain. Customers primarily bank online.

 

 

 

 

FS14

Initiatives to improve access to financial services for disadvantaged people.

Fully

Information on our Microfinance activities

 

 

 

 

 

Our impact on Microfinance

 

 

 

 

SO9

Operations with significant potential or actual negative impacts on local communities.

Fully

Executive Board report

 

 

 

 

 

Impact report

 

 

 

 

SO10

Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.

Fully

Executive Board report

 

 

 

 

 

Impact report

 

 

 

 

Corruption

SO2

Percentage and total number of business units analyzed for risks related to corruption.

Fully

Our Risk Assesment and Policy deals with risks related to corruption. It is applicable to all business units of Triodos Bank.

 

 

 

 

 

 

Also see: Executive Board report

 

 

 

 

SO3

Percentage of employees trained in organization's anti-corruption policies and procedures.

Not

 

 

 

Triodos Bank has internal policies, rules and procedures to guarantee that management complies with relevant laws and regulations regarding customers and business partners. In addition, the compliance department independently monitors the extent to which Triodos Bank complies with its rules and procedures. It does not monitor the percentage of employees trained in organization's anti-corruption policies and procedures. We intend to report in 2015

2015

SO4

Actions taken in response to incidents of corruption.

Fully

Executive Board report

 

 

 

 

Public policy

SO5

Public policy positions and participation in public policy development and lobbying.

Fully

Stakeholder Dialogue

 

 

 

 

SO6

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.

Fully

Triodos Bank makes no (financial) contributions to political parties.

 

 

 

 

Anti-competitive behavior

SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.

Fully

Executive Board report

 

 

 

 

Compliance

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

Fully

Executive Board report

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social: Product Responsibility

 

 

 

 

 

 

 

 

Performance Indicator

Description

Reported

Cross-reference/Direct answer

If applicable, indicate the part not reported

Reason for omission

Explanation

To be reported in

 

 

 

 

 

 

 

 

Customer health and safety

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Not

 

 

Not applicable

Triodos Bank is an internet based financial institution and due to these activities the impact of it's life cycle stages are minimal

 

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

Fully

There were no significant incidents in 2012 concerning compliance.

 

 

 

 

Product and service labelling

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Fully

All our products and services are designed to deliver a specific social/environmental impact. Please see our

 

 

 

 

 

Corporate Governance report

 

 

 

 

 

Lending and Investement criteria

 

 

 

 

 

Triodos Bank Investment Strategy

 

 

 

 

 

for more information on compliance with procedures relating to sustainability

 

 

 

 

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

Fully

Executive Board report

 

 

 

 

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Not

 

 

Not material

Stakeholder Dialogue and customer statisfaction plays an important role in Triodos Bank’s activities. Triodos Bank maintains strong relationships with its stakeholders. Statisfaction of customers is occasionally measured through survey’s but Triodos Bank does not specifically report on its outcomes.

 

FS16

Initiatives to enhance financial literacy by type of beneficiary.

Fully

Triodos Bank aims as transparant as possible about the way finance works, through for example an online tool linking their savers with the borrowers and showing the customers where their money is put to work.

 

 

 

 

 

See our website for an example of this online tool.

 

 

 

 

Marketing communications

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

Fully

Corporate Governance

 

 

 

 

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Fully

Executive Board report

 

 

 

 

Customer privacy

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Fully

Executive Board report

 

 

 

 

Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

Fully

Executive Board report